HHC Investigating Continues - Decision needed

Michael Steinmann mike.steinmann at gmail.com
Thu May 3 11:38:14 PDT 2012


This is what I get after submitting the form:

http://h20468.www2.hp.com/errors/hpweb_error.html?aspxerrorpath=/Error.aspx
Sorry, seems we've encountered an error.Best regards,
Michael Steinmann



2012/5/3 Richard J. Nelson <rjnelsoncf at cox.net>

> -----Original Message-----
> From: hhc-bounces at lists.brouhaha.com [mailto:
> hhc-bounces at lists.brouhaha.com] On Behalf Of Richard
> Sent: Thursday, May 03, 2012 10:15 AM
> To: 'Handheld Computing Conference discussion list'
> Subject: RE: HHC Investigating Continues - Decision needed****
>
> ** **
>
> *If HP management wanted us to have HP-Solve, they would arrange it.   I
> do not believe that their managers are powerless or incompetent.  They know
> exactly what they are doing.*
>
> ** **
>
> Hello Richard,****
>
> ** **
>
> What I am looking for is evidence that people who have signed up at the
> new HP-Solve website iniated in late September of 2011 have indeed – as a
> result of signing up at that site – received the newsletter.  Since then
> there have been three issues.  I believe that the problem is the sebsite
> software that is the issue, but I need evidence.  ****
>
> ** **
>
> *I need a few people to tell me that they signed up at that site only and
> have received the newsletter.  Here is the link.  Sign up now and tell me
> when the next issue is posted.*
>
> * *
>
>
> http://h20468.www2.hp.com/external/DFBF29CC-2E13-416E-81D8-CC1868461A18/hp_calculator_newsletter/index.html
> ****
>
> * *
>
> ** **
>
> The “subscription” numbers are increasing and that is a good sign.****
>
> ** **
>
> Since I work closely with the people that are involved with getting the
> newsletter emailed and posted I have some idea of the process.  It is a
> multiple team process involving several outsourse and insource groups.  The
> current team works well, but when it comes to the HP world wide website(s)
> it is a different story.  ****
>
> ** **
>
> The HP website is so big that no one person knows who is doing what.  In
> addition to the technical aspects of multiple servers, time zones, and
> various programmer groups there is the financial – who pays for what
> resosurce – accounting.  The largness is the reason that there have been
> more internal pre-release of new product information than external posting
> of new product pre-release information.****
>
> ** **
>
> If you are looking for a time sink challenge start exploring the HP
> website and you will be astonished at what you will find.  They say that
> nothing ever dies once posted on the the web; I am beginning to think that
> the HP website is similar.  I have found old and conflicting files stating
> opposite information and the response is that the (old) information is
> historical and it is a low priority to clean it up.  ****
>
> ** **
>
> I have seen situations that when a file is considered by everyone that it
> should be deleted; yet it takes forever to find the person who has access
> to it, getting the approval to delete it, and then actually making the
> deleation.****
>
> ** **
>
> The peripheral websites are not as large and they work much better, e.g.
> the Japense website often pre-releases new products and when discovered
> they are often abe to remove it within the same day it is discovered.  I
> always download new material as soon as I see it.****
>
> ** **
>
> One issue is relative importance.  The managers are not powerless.  The
> issue is time and priority and unless it is VERY important the normal
> process is used and that takes a looong time.  I think that things are
> getting better and that is good news.  There are so many people involved
> that unless you are at a very high manager level normal changes are
> “difficult.”****
>
> ** **
>
> X < > Y,****
>
> ** **
>
> Richard****
>
> P.S.  Have you noticed that since the beginning of the year that HP has
> been working to strengthen its image and is defending its trademarks and
> copyrights so that information such as Calculator Owner’s Manuals is much
> more difficult to find on the Internet?  HP officially provides some of
> them, but not for many of the older models.****
>
> ** **
>
> ** **
>
> _______________________________________________
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> HHC at lists.brouhaha.com
> http://lists.brouhaha.com/mailman/listinfo/hhc
>
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