HHC Investigating Continues - Decision needed

Gerald Schultz Gerald.Schultz at fox.com
Thu May 3 12:22:30 PDT 2012

I just signed up and I'll see if they notify me of the newest HP Solve.


From: hhc-bounces at lists.brouhaha.com [mailto:hhc-bounces at lists.brouhaha.com] On Behalf Of Michael Steinmann
Sent: Thursday, May 03, 2012 11:38 AM
To: Handheld Computing Conference discussion list
Subject: Re: HHC Investigating Continues - Decision needed

This is what I get after submitting the form:

Sorry, seems we've encountered an error.
Best regards,
Michael Steinmann

2012/5/3 Richard J. Nelson <rjnelsoncf at cox.net<mailto:rjnelsoncf at cox.net>>
-----Original Message-----
From: hhc-bounces at lists.brouhaha.com<mailto:hhc-bounces at lists.brouhaha.com> [mailto:hhc-bounces at lists.brouhaha.com<mailto:hhc-bounces at lists.brouhaha.com>] On Behalf Of Richard
Sent: Thursday, May 03, 2012 10:15 AM
To: 'Handheld Computing Conference discussion list'
Subject: RE: HHC Investigating Continues - Decision needed

If HP management wanted us to have HP-Solve, they would arrange it.   I do not believe that their managers are powerless or incompetent.  They know exactly what they are doing.

Hello Richard,

What I am looking for is evidence that people who have signed up at the new HP-Solve website iniated in late September of 2011 have indeed - as a result of signing up at that site - received the newsletter.  Since then there have been three issues.  I believe that the problem is the sebsite software that is the issue, but I need evidence.

I need a few people to tell me that they signed up at that site only and have received the newsletter.  Here is the link.  Sign up now and tell me when the next issue is posted.


The "subscription" numbers are increasing and that is a good sign.

Since I work closely with the people that are involved with getting the newsletter emailed and posted I have some idea of the process.  It is a multiple team process involving several outsourse and insource groups.  The current team works well, but when it comes to the HP world wide website(s) it is a different story.

The HP website is so big that no one person knows who is doing what.  In addition to the technical aspects of multiple servers, time zones, and various programmer groups there is the financial - who pays for what resosurce - accounting.  The largness is the reason that there have been more internal pre-release of new product information than external posting of new product pre-release information.

If you are looking for a time sink challenge start exploring the HP website and you will be astonished at what you will find.  They say that nothing ever dies once posted on the the web; I am beginning to think that the HP website is similar.  I have found old and conflicting files stating opposite information and the response is that the (old) information is historical and it is a low priority to clean it up.

I have seen situations that when a file is considered by everyone that it should be deleted; yet it takes forever to find the person who has access to it, getting the approval to delete it, and then actually making the deleation.

The peripheral websites are not as large and they work much better, e.g. the Japense website often pre-releases new products and when discovered they are often abe to remove it within the same day it is discovered.  I always download new material as soon as I see it.

One issue is relative importance.  The managers are not powerless.  The issue is time and priority and unless it is VERY important the normal process is used and that takes a looong time.  I think that things are getting better and that is good news.  There are so many people involved that unless you are at a very high manager level normal changes are "difficult."

X < > Y,


P.S.  Have you noticed that since the beginning of the year that HP has been working to strengthen its image and is defending its trademarks and copyrights so that information such as Calculator Owner's Manuals is much more difficult to find on the Internet?  HP officially provides some of them, but not for many of the older models.

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